FAQs
FAQs
1. How can I contact KAWLIK?
You can contact us by email at radasalah209@gmail.com or by phone at +1 (928) 985-9370.
2. What is your return policy?
KAWLIK accepts returns within 30 days of delivery. Items must be unused, unworn, unwashed, with tags attached, and in their original packaging.
3. Do you offer free returns?
Yes. KAWLIK offers free return shipping on eligible returns.
4. Do you charge a restocking fee?
No. We do not charge any restocking fees.
5. Are any items final sale?
No. KAWLIK does not offer final sale items. Eligible products may be returned within the 30-day return window.
6. How long does order processing take?
Orders are usually processed within 1–3 business days after payment confirmation.
7. How long does shipping take?
Estimated delivery time is usually 5–12 business days after the order has been processed and shipped.
8. How can I track my order?
You can request an order update by emailing us at radasalah209@gmail.com with your full name, order number, and the email address used at checkout.
9. Can I change my shipping address after placing an order?
If your order has not been processed or shipped yet, we will do our best to update your shipping address. Please contact us as soon as possible at radasalah209@gmail.com.
10. What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible at radasalah209@gmail.com with your order number and clear photos of the damaged, defective, or incorrect item. We will review the issue and provide a suitable solution.
11. When will I receive my refund?
Once your return is received and inspected, approved refunds are issued to the original payment method. Refunds usually take 5–10 business days to appear, depending on your bank or payment provider.
12. Can I cancel my order?
Orders may be canceled before they are processed or shipped. If your order has already shipped, you may request a return after delivery.
13. What payment methods do you accept?
Available payment methods are displayed at checkout. Payments are securely processed through Shopify and approved third-party payment providers.
14. Do you ship internationally?
Available shipping destinations are shown at checkout. If your location is not available, we may not currently ship to your area.
15. Where is KAWLIK located?
KAWLIK
3 S Vinson St
Boise, ID 83705
United States
16. What are your support hours?
Our customer support hours are:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed
17. How long does it take to receive a response?
We usually respond within 24–48 business hours.
18. How do I start a return?
To start a return, email us at radasalah209@gmail.com with your order number, full name, and reason for the return request.
19. What if I entered the wrong email or phone number?
Please contact us as soon as possible with your order details. We will do our best to update your information if the order has not already been processed.
20. How do I know my order was placed successfully?
After placing an order, you should receive an order confirmation email. If you do not receive it, please contact us at radasalah209@gmail.com so we can verify your order.